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When will my order ship?
Shipping Restrictions?
What are my payment options?
When I place an order on the internet, how will I know if the item is out of stock?
Does Wexford Arsenal sell my personal information?
Do you backorder items that are not available at the time of shipping?
Can your replicas fire real ammunition?
Can I sharpen the swords?
Are your swords "Combat Ready"?
Do you have a no hassle return policy?
How to handle returns?


When will my order ship?
All orders ship within 5 business days.

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Shipping Restrictions?
California, Connecticut, Kansas, Massachusetts, Minnesota, New York, Puerto Rico and Wisconsin either restrict or prohibit commerce in imitation firearms that are replicas of modern firearms. We can only ship modern replica firearms to these jurisdictions under certain circumstances. Please feel free to contact us if you have any questions regarding specific restrictions in these areas.

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What are my payment options?
Retail customers are required to pay by Paypal or with cashier's check or money order.

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When I place an order on the internet, how will I know if the item is out of stock?
We will call you or send an email if an item is out of stock. All internet orders will receive a confirmation e mail after the order is placed.

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Does Wexford Arsenal sell my personal information?
No. We do not participate in this practice.

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Do you backorder items that are not available at the time of shipping?
Yes. Customers have the option to cancel backorders.

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Can your replicas fire real ammunition?
No. These replicas cannot be modified to do this either. Attempting to modify the replicas is illegal.

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Can I sharpen the swords?
Some of the swords have carbon steel blades and can be sharpened. Others have stainless steel blades and cannot be sharpened.

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Are your swords "Combat Ready"?
Our swords cannot be used for combat.

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Do you have a no hassle return policy?
YES! If not satisfied, simply return items within 14 days in its original condition and we will refund the purchase price.

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How to handle returns?
We are not responsible for loss of merchandise or merchandise damaged in transit. Claims for damaged merchandise must be made to the carrier promptly and the complete package retained for inspection. Claims for receipt of defective merchandise must be reported within 2 days of receipt of goods. Authorized returns for defective merchandise must have a Return Authorization Number displayed on the outside of all the returned packages. No returns will be accepted without prior authorization. Direct all calls regarding defective or wrong items to customer service - 724-417-3600.

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Last Updated: 29 Nov 2008 08:38:17 PST home  |  about  |  terms  |  contact
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